Privacy Policy


Our website address is:

We at WILLIAMS know that you care about how your personal information is used and shared. Our goals are to inspire the confidence of the users of our website. This privacy policy discloses how we collect, use and share information gathered about you on our website. We hope that this disclosure will help increase your confidence in our sites and enhance your experience on the Internet.

If you need further assistance, please send an e-mail message with your questions or comments using our feedback form located here, or write us at:

Internet Privacy Policy
P.O. Box 5111
Thousand Oaks, CA 91359-5111

The WILLIAMS website collects some information about you using technology, which may include your IP address, your domain server, your type of computer, your type of web browser, and statistical information regarding the pages that you visit.

As is the case with many sites, the WILLIAMS website logs your IP address and uses standard technology called “cookies”, which are small data files that are downloaded onto your computer when you visit the Site. Cookies automatically identify your browser to the WILLIAMS server whenever you interact with the Site.

We use cookies and the information they provide to improve our services and the quality of your experience with the Site. If you prefer not to allow us to collect “cookie” information, you can disable the cookies by turning them off in your browser, although some areas of the Site may not function properly if you do.

We do not link IP addresses to any personally identifiable information. This means that your session will be tracked, but you will not be personally identified. WILLIAMS sites use information collected through technology to make our site more interesting and useful to you. For example, statistical information can help us track which areas of a site are more popular, so that we can better customize content to the interests of our visitors.

If you sign up for our newsletter, we may use information you provide to us in order to send you updates, such as notifications of changes to the terms of our services or important information about our services and products. We will not share or sell your information to other companies. If you decide you no longer want to be notified of this information, Contact Us or unsubscribe, and we will remove you from the mailing list.

Contact Forms
If you contact us by using the form on the Contact Us page on our website, we will only use the information that you submit so that we may reply to your question or comment. This information will not be shared, sold or used for other purposes.

You are one of the most valuable assets of our business. We do not sell or share information about you with companies or other organizations that are not a part of WILLIAMS.

Companies That Are “Standing in the Shoes” of WILLIAMS
Sometimes we hire companies to help us deliver products or services, like a shipping company that delivers a package. In those instances, we need to share your information with them. These companies are allowed to use the information only to deliver the product or service upon approval of WILLIAMS.

Content Partners
Sometimes we may provide a link to content that is created by a third-party website. In some instances, the third-party sites will collect information in order to facilitate the transaction or to make the use of their content more productive and efficient. In these circumstances the information collected may be shared between WILLIAMS and our third-party sponsors. Third-party sponsors may also have their own privacy policies posted on their websites.

Links to Other Outside Websites
Our website may contain links to outside websites with which we do not have affiliation, partnership or other cooperative agreement. WILLIAMS does not share your personal information with those websites and is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

Organizations That Help Protect the Security and Safety of Our Guests and Our Sites
WILLIAMS will disclose information about individual users to governmental or judicial authorities or law enforcement agencies, or to other individuals or entities in response to a subpoena, court order, or other legal process. Further, WILLIAMS may share information in order to investigate, prevent, or take action regarding illegal activities or suspected fraud, or to enforce or apply the terms and conditions of our agreement.


Access and Correction
You have a right to know about the personal information that the WILLIAMS website holds about you. You also have a right to correct, amend or delete such information if it is incorrect. If you wish to exercise these rights, please contact us by mail or email at the address shown in the “Contact” section below.

The Site incorporates appropriate safeguards to protect the security, integrity, completeness, accuracy and privacy of the personal information we have collected, and we have put in place reasonable precautions to protect information from loss, misuse and alteration. Our security and privacy policies are periodically reviewed and enhanced as required and only authorized individuals have access to the information you provide us. Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot assure you that personally identifiable information that we collect will never be disclosed in a manner that is inconsistent with this Privacy Policy.

You hereby acknowledge that neither WILLIAMS nor GTRC Services, Inc. is responsible for any intercepted information sent via the Internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.

By using the Site, you signify your agreement to the terms of our Privacy Policy. If you do not agree with these terms, you should not use the Site. WILLIAMS may modify this privacy statement at any time. If a material change is made to this Privacy Policy and/or the way we use our users’ personally identifiable information, then we will post prominent notice of the nature of such change on this Privacy Policy. You are responsible for reviewing this Privacy Policy periodically to ensure that you are aware of any changes to it. Your continued use of the Site indicates your consent to any changes to this Privacy Policy.

The website is not directed to children, and WILLIAMS does not knowingly solicit information from any child under the age of 13. Should a child whom we know to be under 13 send personal information to us, we will use that information only to respond directly to that child (or a parent or guardian) to inform him or her that we must have parental consent before receiving his or her personal information.

It is possible for you to use much of our site without giving us any personally identifiable information. Also, as mentioned above, there are ways to limit the information collected through technology–though some of our features won’t work if you decide to do this. For the safety of minors, we request that children under the age of 18 not fill out any personal information on our websites without first receiving the approval of a parent or guardian.

If you need further assistance, please send an e-mail message with your questions or comments, or write us at:

Internet Privacy Policy
P.O. Box 5111
Thousand Oaks, CA 91359-5111

California Civil Code Section 1798.83 permits California residents to request and obtain from us a list of what Personal Data (if any) we disclosed to third parties for that third party’s direct marketing purposes in the preceding calendar year and the names and addresses of those third parties. Requests may be made only once a year and are free of charge. Under Section 1798.83, we currently do not share any Personal Data with third parties for their direct marketing purposes. If we do decide to share your Personal Data with third parties for their marketing purposes, you may opt-out of this disclosure at any time by submitting a request to:

Legal Department
P.O. Box 5111
Thousand Oaks, CA 91359-5111

It is important to note that this opt-out does not prohibit disclosures made for non-marketing purposes or for purposes of assisting us with our own marketing. Additionally, if you are a registered user under the age of 18 and a resident of California, you may request removal of content you have posted to our website or social media accounts. Please note that making such requests does not ensure complete or comprehensive removal of the content. For example, we may retain the information for our own internal records, and it is also possible that a third party we do not own or control may copy the posting and repost it elsewhere.

Our business changes constantly. This privacy policy may also change as we see the need for updates. Use of the information that we gather now is subject to the privacy policy in effect at time of use. We reserve the right, at any time and without notice, to add to, change, update or modify this privacy policy simply by posting such change, update or modification on the website. Any such change, update or modification will be effective immediately upon posting on the website. You should check our website frequently to see the most recent version of this privacy policy.

All rights reserved. Copyright on this document is owned by GTRC Services, Inc. Any person is hereby authorized to view, copy, print, and distribute this document subject to the following conditions:

The document may be used for informational purposes only.
The document may only be used for non-commercial purposes.
Any copy of this document or portion thereof must include this copyright notice.
Note that any product, process or technology described in the document may be the subject of other Intellectual Property rights reserved by GTRC Services, Inc. and is not licensed hereunder. WILLIAMS is a pending registration and trademark of GTRC Services, Inc.

For further information on Intellectual Property matters, contact WILLIAMS at P.O. Box 5111, Thousand Oaks, CA 91359-5111. For questions or technical problems regarding this service, please contact the webmaster.

Use, duplication, or disclosure by the United States Government is subject to the restrictions set forth in DFARS 252.227-7013 (c)(1)(ii) and FAR 52.227-19. WILLIAMS and the WILLIAMS logo are trademarks and/or registered trademarks of GTRC Services, Inc. All other product names mentioned herein are the trademarks of their respective owners.

Last updated: January 6, 2020

Privacy Policy

Every Williams digital piano is warranted by Williams Pianos to the original purchaser for one (1) year from the date of original purchase. Defects covered under warranty include any electronic or structural defects.

Subject to the limitations set forth below, Williams Pianos hereby represents and warrants that the components of Williams digital pianos shall be free from defects in workmanship and materials, subject to normal use and service, for a period that is one (1) year from the date of purchase (such periods being hereinafter referred to as the “Warranty Period”). During the warranty period and upon proof of purchase, Williams Pianos will either repair the piano, or replace it with a same or similar model of equal age or newer. The warranty obligation shall be performed free of charge with the exception of all delivery and shipping expenses.

The sole and exclusive remedy of the foregoing warranty shall be limited to the repair or replacement of any defective component exclusively by Williams Pianos and/or its authorized repair center. Any and all warranties set forth above or otherwise made by Williams Pianos in writing are conditioned upon proper use of Williams Pianos in the application for which it is intended and shall not apply to any Williams Piano (i) that has been modified in any respect without the prior written consent of Williams Pianos, (ii) that has been serviced or repaired by anyone other than Williams Pianos and/or Williams Pianos’ authorized personnel, without the prior written approval of Williams Pianos, (iii) has been subject to unusual physical or electrical stress, or (iv) that has been damaged by reason of accident, neglect, misuse, air conditioning, humidity control, transportation, extreme heat or cold temperature, failure of electrical power, inappropriate operating environment or conditions, or failure to comply with applicable operating and maintenance instructions or any cause other than ordinary use.

Williams Pianos hereby agrees to provide technical support during the Warranty Period. Neither williams pianos nor any of its respective licensors, or authorized dealers warrant that Williams pianos will operate uninterrupted or error free.

Warranty Limitations and Exclusions
The warranty above will not apply to this product in the case of misuse, abuse, alterations, normal wear and tear or other circumstances not within reasonable standards of use.

Without limiting the forgoing, this warranty will not apply to products that are not maintained in accordance with the manufacturer’s instructions, or to products upon which the serial number has been altered or removed. If defects are noted, call or otherwise notify your authorized Williams Pianos dealer for the alleged defect within ten (10) days of discovery of the problem.

No responsibility is assumed for any incidental or consequential damages of any nature whatsoever. This warranty also provides specific legal rights and you may also have other rights, which may vary from state to state.

These warranties replace all other warranties, express or implied including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. There are no express warranties beyond those stated here.

Some laws do not allow the exclusion of implied warranties so this limitation may not apply to you. If these laws apply, then all express and implied warranties are limited in duration to the limited warranty period. No warranties apply after that period. Some laws do not allow limitations on how long an implied warranty lasts, so this may not apply to you.

Limitations of Liability
Williams Pianos’s responsibility under this, or any other warranty, implied or express, is limited to repair or replacement, as set forth above. These remedies are the sole and exclusive remedies for any breach of warranty.

Neither Williams Pianos or retailer is responsible for indirect, special, incidental, or consequential damages resulting from any breach of warranty or under any other legal theory including, but not limited to lost profits, downtime, goodwill, damage to or replacement of equipment and property, and any costs of recovering, reprogramming, or reproducing any program or data stored in or used with the recording capabilities of the Williams digital piano. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This limited warranty gives you specific legal rights, and you may also have other rights that vary from jurisdiction to jurisdiction.